FAQ
1. What products do you offer?
We specialize in custom embroidered scarves, blankets, and meaningful gifts for various occasions, including weddings, anniversaries, birthdays, and pet keepsakes.
2. How does the custom order process work?
Place your request through our custom order form, and we’ll contact you by email within 24 business hours. From there, you can share your clipart, text, or both, and we’ll transform them into embroidery to bring your vision to life.
3. Can you convert any clipart or design into embroidery?
Yes! We can convert almost any clipart, text, or design into high-quality embroidery for your scarf or blanket. If you have questions about specific designs, feel free to reach out to us.
4. How long does it take to complete a custom order?
After confirming your design, production usually takes 3-5 business days. We’ll notify you as soon as your order is ready to ship.
5. Do you accept rush orders?
Yes, we can handle rush orders for an additional fee. Please contact us directly to confirm availability and delivery timelines.
6. What occasions are your products suitable for?
Our custom embroidered scarves and blankets are perfect for weddings, anniversaries, birthdays, memorials, pet keepsakes, or any occasion where you want to give a thoughtful, personalized gift.
7. What materials do you use for your scarves and blankets?
We use high-quality, soft fabrics to ensure comfort and durable embroidery. For more details, please refer to the product description.
8. Do you offer gift packaging?
Yes! We pack all orders in a gift box, perfect for any special occasion.
9. What is your return and refund policy?
Since our products are custom-made, we typically do not accept returns or refunds unless the product is defective. If you encounter any issues, please contact us, and we’ll do our best to resolve them.
10. How can I contact you?
You can reach us via our Contact Us page or through our custom order form. We’ll get back to you within 24 business hours to answer any questions or discuss your order.